Appointments

Appointments must be scheduled by calling or texting us at (571) 581-0109. To protect patient privacy, we do not schedule appointments through email or social media. Patients must schedule their own appointments unless a parent or legal guardian is scheduling for a minor. Appointments are offered on a first-come, first-served basis, and availability cannot be held indefinitely. Saturdays are our busiest days and tend to fill quickly. We strongly recommend contacting us to confirm that our availability works for you before purchasing a service or package.

Cancellations

Appointments must be cancelled or rescheduled at least 24 hours before the exact appointment time. Cancellations made within 24 hours will result in a $50 fee, which must be paid before rescheduling. The fee may be waived with proof of a positive COVID-19 or flu test, or a doctor’s note.

You may cancel by calling or texting us at (571) 581-0109, emailing us, or through your patient portal. We do not receive replies sent to automated text reminders. Automated text and email reminders begin after 3:00 PM two days before your appointment, with an additional text reminder approximately four hours beforehand. Reminders are a courtesy and are not guaranteed. Unsubscribed, blocked, filtered, or undelivered reminders do not waive the cancellation fee. Please record your appointment and contact us or check your portal if you need to confirm the date or time.

Packages and Purchases

All treatment packages are non-refundable once any session has been used, regardless of satisfaction, relocation, or personal circumstances. Completely unused packages may be considered for a refund at the clinic’s sole discretion. If approved, a 15% administrative and transaction-processing fee will be deducted from the purchase amount.

Packages purchased during promotions or sales are non-refundable and non-transferable, even if unused. Once any portion of a package has been used, it cannot be transferred, shared, reassigned, credited, or converted to another service or individual. Prices are subject to change without notice, and discounts, promotions, or special pricing cannot be applied retroactively to previous purchases.